Delivery ~


At Nine Pahen, we are dedicated to delivering your favorite skincare product, The Orchard (Gentle Jelly Cleanser), to your doorstep promptly and reliably. We understand the importance of having your skincare essentials when you need them. Here’s what you should know about our delivery process:

1. Fast and Reliable Shipping:

  • We have partnered with trusted shipping carriers to ensure that your order arrives securely and as swiftly as possible.
  • Delivery times may vary depending on your location, but our commitment is to get your products to you as quickly as possible.

2. Shipping Options:

  • We provide a range of shipping options, including standard and expedited delivery, allowing you to choose the one that best suits your requirements.

3. Tracking Your Order:

  • As soon as your order is dispatched, you will receive an email containing a tracking number. You can use this number to monitor the progress of your delivery.

4. Free Shipping:

  • Enjoy complimentary standard shipping on orders over [minimum order amount]. It’s our way of showing appreciation for choosing Nine Pahen and The Orchard (Gentle Jelly Cleanser).

5. International Shipping:

  • For our global customers, we offer international shipping. Please keep in mind that delivery times for international orders may vary.

Returns and Refunds:

We want you to be thrilled with your purchase of The Orchard (Gentle Jelly Cleanser) from Nine Pahen, but we understand that sometimes things don’t go as planned. Here is our returns and refunds policy:

1. Hassle-Free Returns:

  • If you are not completely satisfied with your purchase, you can return it within [number of days] days from the date of delivery.
  • Please ensure that the product is unused, in its original packaging, and in the same condition as when you received it.

2. Easy Returns Process:

  • To start a return, simply get in touch with our customer support team at [customer support email] or through our contact page. They will guide you through the process.

3. Refund or Exchange:

  • You have the option to receive a full refund to your original payment method or choose an exchange for a different product of equal value.

4. Return Shipping:

  • Return shipping costs are the responsibility of the customer unless the return is due to an error on our part or a defective product.

5. Refund Processing Time:

  • Once we receive your returned item, we will process your refund within [number of days] days. Please note that it may take a few additional days for the refund to reflect in your account.

Your satisfaction is our top priority at Nine Pahen. Should you have any questions or concerns regarding our delivery and returns policy, please do not hesitate to reach out to our dedicated customer support team. We are here to assist you every step of the way.